Privacy Policy — Pull Local

This Privacy Policy describes how Pull Local LLC (“Pull Local,” “we,” “us,” or “our”) collects, uses, and shares information when you visit pulllocal.com (the “Site”), call or text our business number, book a walkthrough, or otherwise interact with our services. Pull Local provides AI-powered communication and automation systems for construction and home-services businesses.

Information we collect

Information you provide. When you contact us, book a walkthrough, or become a client, we collect information such as your name, email address, phone number, company name, trade, and details about your business operations that you choose to share with us.

Calls and text messages. Calls and text messages to our business number may be answered by an automated AI assistant. These interactions may be recorded, transcribed, and processed — including by third-party AI and telephony providers — so we can respond to your inquiry, schedule appointments, and improve our services. By continuing a call or text conversation after being connected, you consent to this processing. If you prefer not to interact with an automated system, you may request a callback from a person.

Information collected automatically. Like most websites, we and our service providers may collect device and usage information — such as IP address, browser type, pages visited, and referring links — through cookies and similar technologies.

Client business data. When we build and operate systems for client businesses, we may process data belonging to that client — including information about the client’s own customers (for example, caller names, phone numbers, and appointment details) — as a service provider acting on the client’s instructions. That processing is governed by our written service agreement with the client, and the client remains responsible for its own privacy obligations to its customers.

How we use information

To respond to inquiries and schedule and conduct walkthroughs and calls
To scope, build, deliver, operate, and maintain the systems clients engage us to provide
To communicate with you by phone, email, and SMS where you have consented
To operate, secure, and improve the Site and our services
To comply with legal, regulatory, and contractual obligations

How we share information

We share information only as needed to run our business: with service providers that support our operations (hosting, telephony, AI processing, scheduling, analytics, email and SMS delivery, payment processing); when required by law or to protect our rights; and in connection with a business transfer such as a merger or sale. We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

SMS and email communications

By providing your phone number and initiating contact or opting in, you consent to receive text messages from us related to your inquiry or engagement. Message frequency varies and message and data rates may apply. Reply STOP at any time to opt out of SMS, or HELP for assistance. You can unsubscribe from marketing emails using the link in any message. Consent to receive text messages is not shared with or sold to third parties.

Cookies and analytics

We may use cookies and analytics tools to understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect Site functionality.

Data security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

We retain information for as long as needed to provide services, satisfy legal, tax, and accounting requirements, resolve disputes, and enforce agreements. Call recordings and transcripts are retained only as long as needed for the purposes described above.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of personal information we hold about you. To make a request, contact us using the details below and we will respond as required by applicable law. We will not discriminate against you for exercising any privacy right.

Third-party sites and services

The Site may link to third-party websites and services. Their privacy practices are governed by their own policies, which we encourage you to review.

Children

Our Site and services are intended for business use by adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest revision, and material changes will be posted on this page.

Contact us

Pull Local LLC
Email: admin@pulllocal.com
Phone: 321-376-4911